Yet our “meaning”-our creation of meaning and not a search for some illusive alchemy-creates worth and impact for us and all those with whom we interact.I’m thrilled to announce that YouSendIt has changed its name to Hightail. In an age of social media, biased press, and bullying, we’ve come to a point where our legacy, ironically, is almost out of our hands. There is a “threshold” point, at which one’s beliefs and values are overridden by immense peer pressure. Our organic, living legacy is marred and squeezed by huge normative pressures. Is someone else creating our legacy? Or are we, ourselves, simply writing the same page repeatedly? Every day we create the next page in our lives, but the question becomes who is writing it and what’s being written. That difference, they believe, is their “legacy.”īut the thought that legacy arrives at the end of life is as ridiculous as someone who decides to sell a business and tries to increase its valuation the day prior. But they have no metrics for “What now?” They believe that at the end of life there is a tallying, some metaphysical accountant who totals up their contributions, deducts their bad acts, and creates the (hopefully positive) difference. They may have money in the bank, good relationships, the admiration of others, and the love of their dogs. They do not know what meaning is for them. I’ve found that people in all positions, even after the “breakthrough,” don’t know where they are in the race, let alone where the finish line is. But runners know how far they must go after the breakthrough, be it another half lap or another five miles. I found the equivalent of the “runner’s wall” in their journeys, where they must break through the pain and the obstacles and then can keep going with renewed energy and spirit.

Otherwise, they wouldn’t be talking to me. About 95% of these people have been well-meaning, honest (to the best of their knowledge), and interested in becoming a better person and better professional. And I’ve talked about them through the coronavirus crisis. I’ve dealt with esteem (low), narcissism (high), family problems, leadership dysfunctions, insecurities, addictions, and ethical quandaries. Others have been aspiring and with more ends in sight than means on hand. Most of them have had what we euphemistically call “means,” and some of them have had a lot more than that. That’s quite an assortment of people, and they run into the thousands. Your Legacy is Now Life is not a search for meaning from others, it’s about the creation of meaning for yourself.įor over 30 years Alan Weiss has consulted, coached, and advised everyone from Fortune 500 executives, state governors, non-profit directors, and entrepreneurs to athletes, entertainers, and beauty pageant contestants. Be professional, courteous, and concerned with the successful implementation of your products and/or services or your business will fail, or at the very least not be as successful as it could be. CSRs and customer facing tech support need to remember that they are the face of the company to users and that first impressions are lasting impressions. This doesn’t excuse the user data migration problem or the fact that the individual cannot user correct grammar. This company obviously did not adequately test the changes they made to their system on all mainstream browsers prior to rolling it out or they would have seen this bug. For the most part, they answer a phone or respond to an email, generate a trouble ticket, and transfer the problem to someone who knows what is going on. Tech support CSRs usually read from a script and have minimal troubleshooting skills or access to the people who have those skills. Unfortunately the customer service representative did not do a good job explaining the situation to Alan, most likely because he did not understand the problem himself.

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Hightail express fails